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Pendum
Help / Apps and calculators

Support

Answers about health sync, backups, reminders, Pendum One accounts and the calculators.

Health sync

Apple Health on iPhone, Health Connect on Android. Sync is off until you turn it on in each app.

Why do some Apple Health records not appear?

iOS does not tell an app when you deny read access. Apple Health may hide the records instead, so the app cannot show what is missing. In the Settings app, open Privacy & Security, then Health, choose the app and turn on the data you want it to read.

In Pendum Body, imports are snapshots: deleting a record in Apple Health does not remove it from the app.

Why did Health Connect import only recent records?

Pendum Body imports the most recent 29 days from Health Connect, and Pendum Hydration reads weight from the last 29 days. Older history stays in Health Connect.

Pendum Body also needs every permission it asks for: read and write weight and height, and write body fat. Health Connect has to be available on the phone.

Backups and records

What if I forgot my backup password?

It cannot be recovered. Pendum Lift and Pendum Macros do not store backup passwords, and a backup is encrypted with its password, so it cannot be opened without it.

Make a new backup now, and keep its password somewhere safe.

Does restoring a backup merge records?

No. In Pendum Lift, a restore replaces the records on the phone. Before it does, the app saves an encrypted recovery copy of the records it replaces.

Can I move my Pendum Lift or Pendum Macros records to a new phone?

Yes. Make an encrypted backup in the app, save it where you choose, install the app on the new phone and restore it with the same password. In Pendum Lift, a restore replaces the records on the phone.

Can support restore my records?

No. Pendum Body, Pendum Lift, Pendum Macros and Pendum Hydration have no account and no server, so support holds no copy of your records. They are in the app on your phone, in its device backup if that is on, and in any backup files you saved. Apple Health or Health Connect holds what sync shares, if sync is on.

Pendum Body and Pendum Hydration have no backup in the app, and deleting either app may remove its records.

Reminders

Why did Pendum Hydration reminders stop?

Reminders are local notifications. The phone schedules up to 60 at a time, about 4 days ahead, and they run out if the app is not opened for several days. Open Pendum Hydration every few days to schedule the next ones.

The system decides when background rescheduling runs, and it may not run after you force-quit the app. Reminders are off until you turn them on.

Pendum One account

How do I delete my Pendum One account?

Open Settings in Pendum One and choose Delete account. Your data on the Pendum One server is deleted first, then your sign-in. Without a subscription, Delete account is also on the subscription screen.

A subscription is billed by the App Store or Google Play. Cancel it there.

Where do I subscribe?

In the Pendum One app on iPhone or Android, through the App Store or Google Play. Pendum One in a browser has no checkout.

Calculators

Is what I type into a calculator saved?

No. Calculators run in your browser, and nothing you type is stored or sent. This browser remembers only your unit and appearance choices.

Are the results medical advice?

No. They are general estimates. Each calculator page shows how it is calculated and the sources it uses.